At Engaged Solutions Ltd we are committed to protecting and respecting your privacy. Please read the following carefully to understand our views and practices regarding your personal data and how we will manage the information we require, how we store it, how we use it, what we do with it and your rights.
lifeinsuranceprotect.co.uk is a trading style of Engaged Solutions Ltd Data Protection Act Registration Number: Z3199378, Engaged Solutions (FRN 692630) who are authorised and regulated by the Financial Conduct Authority.
Registered Address:
Unit 9, Hayfield Business Park, Field Lane, Auckley, Doncaster, South Yorkshire, DN9 3FL, UNITED KINGDOM
This privacy policy falls under the General Data Protection Regulation (GDPR) and explains how we use any personal information we collect about you when you use this website.
What information do we collect about you?
How will we use the information about you?
Marketing Access to your information and correction
Cookies Other websites
Changes to our privacy policy
We collect information about you when you register with us or place an order for products or services. We also collect information when you voluntarily complete customer surveys, provide feedback and participate in competitions. Website usage information is collected using cookies.
We collect information about you to process your application, to email you about other products and services we think may be of interest to you. We use your information collected from the website to personalise your repeat visits to our website. If you agree, we shall pass on your personal information to our partners (Reassured Limited, Red Star Financial Services, Foundation Life, Purely Protect, Lets Go Cover, Protect Line, Usay Compare) to offer you products or services you have specifically enquired about.
Engaged Solutions Ltd will not share your information for marketing purposes with companies outside of this. In processing your application, we may send your details to, and also use information from credit reference agencies and fraud prevention agencies.
Users can also expect to receive products, information, services from Touchstone Education LLP
We work with Contact State in order that we can pass on your request to our partners correctly. Contact State provides lead validation services to us and our insurance provider partners and their intermediaries. Contact State receives “de-identified” data from us about your request – this means devoid of any contact information, or anything else identifying you as an individual person in the “real world”. It uses that de-identified data to help confirm your request has been submitted by a “real” human and not a robot, or automated request generator. This is done by examining a “browser fingerprint” associated with your request – it contains, for example, details of the model of device you are using, your Internet browser, and the region from which you submit your request. Contact State retains that de-identified data for its own purposes as “data controller” and uses it to help verify requests submitted through other websites.
If you do not want us to pass your de-identified data to Contact State, please contact us by email support@contactstate.com.
We also use Contact State to check some basic details in your submission (for example, the postcode), and to route your submission in its “raw” plain-text form to the insurance providers and intermediaries we work with. In doing this, Contact State acts as our “data processor” – it does not use the raw data for its own purposes.
You can find out more about how Contact State uses this data here – https://www.contactstate.com/legal/prospect-notice/
We would like to send you information about products and services of ours and other companies in our group which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. You have a right at any time to stop us from contacting you for marketing purposes or giving your information to other members of the Engaged Solutions Ltd.
If you no longer wish to be contacted for marketing purposes, please click here.
You have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please email or write to us at our listed address. We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate.
If you wish to remove your details completely, please click here.
Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. This information is used to track visitor use of the website and to compile statistical reports on website activity. For further information visit www.aboutcookies.org or www.allaboutcookies.org.
You can set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser. However, in a few cases some of our website features may not function as a result.
Any Financial Data we take from you will only be temporarily stored and will be deleted once any financial transactions have been completed.
We may collect information about your computer, including where available your IP address, operating system and browser type, for system administration. This statistical data about our users browsing actions and patterns does not identify any individuals.
This information may help us to improve our site and to deliver a better and more personalised service
Our website contains links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.
By post: Engaged Solutions, Sanctum House, Hayfield Business Park, Field Lane, Auckley, DN9 3FL
By email: info@engaged-solutions.co.uk.
We will try to reply to your email address unless we need to refer to confidential information or enclose copies of important documents, in which case we will contact you by post.
We will do our best to resolve your complaint immediately. Failing that, we always aim to resolve your complaint by the following day. Sometimes it may take longer to fully investigate your concerns. Where this is the case, this is what we will do:
We aim to resolve complaints as quickly as possible and to your complete satisfaction. If, for whatever reason, you are unhappy with the response from us please get in touch directly with the person handling your complaint. They will then agree the next steps with you.
If you remain dissatisfied, you can request a free independent review from the Finance Ombudsman Service. They can be contacted;
By Post: The Financial Ombudsman Service Exchange Tower, Harbour Exchange, London, E14 9SR
By phone: 0800 023 4567
By email: complaint.info@financial-ombudsman.org.uk
Website: www.financial-ombudsman.org.uk
In relation to your complaint you can also request a review from the European Online Dispute Resolution platform:
We have no responsibility for the service provided by our partners, if you have any complaints, please visit their websites.
We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 3rd January 2024.
